{"schema":"kb-site-data/1","buildId":"01m6c17f621x7p3gww1c7dfv4f","generatedAt":"2026-11-01T17:06:34Z","site":{"key":"slt9m0","publicId":"dsite_se3ervsbnst5t8o0","name":"Demo Doc Site","primaryHost":"demo-doc-site.clevera.help","hosts":["demo-doc-site.clevera.help"],"baseUrl":"https://demo-doc-site.clevera.help","languages":["en-US"],"defaultLanguage":"en-US","direction":{"en-US":"ltr"},"languageNames":{"en-US":"English (United States)"},"languageFlags":{"en-US":"us.svg"},"i18n":{"name":{"en-US":"Demo Doc Site"},"assistantName":{},"feedbackQuestion":{},"feedbackReasonsTitle":{},"contactTitle":{}},"timeZone":"UTC","appearance":{"logoLight":"/media/0de64a9b99b1bb472a34e78c89fbcfc71bde36e661c75425e726dc9dd9c3c056.png","logoDark":"/media/2b3c0a57e99432485c9dcb83101cea3cba08f9e5bd5c31eb2646631d642c028c.png","favicon":"/media/9217a5af7b65a1a956a2f99ce2242b2f816982664c73bbc9d7636b5a52bb9439.png","brandColor":"#4f46e5","brandColorDark":"#818cf8","font":"jakarta","fontHeading":null,"fontBody":null,"corners":"round","defaultTheme":"system","layout":"studio","sidebarWidth":"narrow","headerLinks":[{"label":"Getting started","url":"/getting-started"},{"label":"Guides","url":"/guides"},{"label":"Account & billing","url":"/account-billing"},{"label":"Troubleshooting & FAQ","url":"/troubleshooting-faq"},{"label":"API","url":"/integrations-api"},{"label":"Changelog","url":"/changelog"}],"cta":{"label":"Contact support","url":"/contact"},"footerColumns":[{"title":"Product","links":[{"label":"Changelog","url":"/changelog"}]},{"title":"Docs","links":[{"label":"Guides","url":"/guides"}]},{"title":"Support","links":[{"label":"Contact us","url":"/contact"},{"label":"Search","url":"/search"}]}],"socials":[],"hero":{"title":"How can we help?","subtitle":"Guides, API reference and answers for the Relaypoint support inbox.","search":true,"background":"gradient","color":null,"gradient":"wash","pattern":null,"image":null},"i18n":{"heroTitle":{"en-US":"How can we help?"},"heroSubtitle":{"en-US":"Guides, API reference and answers for the Relaypoint support inbox."},"headerLinks":[{"en-US":"Getting started"},{"en-US":"Guides"},{"en-US":"Account & billing"},{"en-US":"Troubleshooting & FAQ"},{"en-US":"API"},{"en-US":"Changelog"}],"cta":{"en-US":"Contact support"},"footerColumns":[{"title":{"en-US":"Product"},"links":[{"en-US":"Changelog"}]},{"title":{"en-US":"Docs"},"links":[{"en-US":"Guides"}]},{"title":{"en-US":"Support"},"links":[{"en-US":"Contact us"},{"en-US":"Search"}]}]}},"badge":true,"badgeUrl":"https://clevera.ai/?ref=docs_badge&site=slt9m0","reportAbuseUrl":"https://clevera.ai/abuse?site=slt9m0","access":"public","noindex":false,"seo":{"sitemap":true,"llmsTxt":true,"ogStyle":"title"},"assistant":{"enabled":true,"name":"","notCovered":"contact","notCoveredUrl":null},"feedback":{"widget":true,"reasons":[{"id":"outdated","label":{}},{"id":"missing_steps","label":{}},{"id":"hard_to_follow","label":{}},{"id":"not_what_i_needed","label":{}},{"id":"wrong","label":{}}]},"contact":{"enabled":false,"intro":null,"challenge":{"mode":"pow","turnstileSiteKey":null},"deflection":true},"integrations":{"ga4":null,"plausible":null,"posthog":null,"segment":null},"apiBase":"/_kb/api/v1","runtimeMajor":1,"navigation":{"en-US":{"header":{"items":[{"id":"nf67c08ef","label":"Start here","href":"/start-here","external":false,"pageId":"dpage_ucqv9csnltliewyj"},{"id":"n46e09bc1","label":"Docs","href":null,"children":[{"id":"n414a14c7","label":"Getting started","href":"/getting-started","external":false,"sectionId":"dsec_iihmde5tw5cnzenr"},{"id":"n7c9bf814","label":"Guides","href":"/guides","external":false,"sectionId":"dsec_4vxwrpft5akxwncp"},{"id":"n9ffebbef","label":"Account & billing","href":"/account-billing","external":false,"sectionId":"dsec_rbvxvcniyeqhjh6w"},{"id":"nf10496d2","label":"Troubleshooting & FAQ","href":"/troubleshooting-faq","external":false,"sectionId":"dsec_uudhqlz20icneyyk"}]},{"id":"n185c187c","label":"API","href":"/integrations-api","external":false,"sectionId":"dsec_az9e5fjk9tfgbsxy"},{"id":"nf8d55c48","label":"Changelog","href":"/changelog","external":false,"special":"changelog"},{"id":"n5efc4fc4","label":"About","href":"/about","external":false,"pageId":"dpage_prdie9dhvgbowhlv"}],"ctas":{"primary":{"id":"n4830d3df","label":"Contact support","href":"/contact","external":false,"special":"contact"},"secondary":null},"showSearch":true},"footer":{"columns":[{"id":"n3f906705","title":"Product","links":[{"id":"ne9d208f1","label":"About Relaypoint","href":"/about","external":false,"pageId":"dpage_prdie9dhvgbowhlv"},{"id":"n8ff8788d","label":"Plans","href":"/account-billing/choose-a-plan","external":false,"pageId":"dpage_6reiihld2hyznnz5"},{"id":"n2271ae3c","label":"Changelog","href":"/changelog","external":false,"special":"changelog"}]},{"id":"ndd0dc2f8","title":"Docs","links":[{"id":"nd77684c5","label":"Start here","href":"/start-here","external":false,"pageId":"dpage_ucqv9csnltliewyj"},{"id":"n26999fac","label":"Guides","href":"/guides","external":false,"sectionId":"dsec_4vxwrpft5akxwncp"},{"id":"n4e8f3c2a","label":"API reference","href":"/integrations-api/authenticate-with-the-rest-api","external":false,"pageId":"dpage_rm1uzq1jyuv5q8pk"},{"id":"n8c4591f4","label":"FAQ","href":"/troubleshooting-faq/find-answers-to-common-questions","external":false,"pageId":"dpage_w8dul11c5inj1yxk"}]},{"id":"n61bbbec6","title":"Support","links":[{"id":"n580d3f95","label":"Contact us","href":"/contact","external":false,"special":"contact"},{"id":"n079cbcec","label":"Search","href":"/search","external":false,"special":"search"}]}],"socials":[],"legal":[{"id":"ne0a0b192","label":"Privacy","href":"/privacy","external":false,"pageId":"dpage_yapxftkx5az3jev7"},{"id":"n6eb1b764","label":"Terms","href":"/terms","external":false,"pageId":"dpage_jjbrnzjor83vvgij"}],"blurb":"Relaypoint is a fictional support inbox used to demo a Clevera doc site.","bottomText":"© 2026 Relaypoint (demo). All names and data are made up."}}},"icons":{"icon:rocket":{"body":"<path d=\"M16.0614 10.4037L14 17L10 17L7.93865 10.4037C7.35085 8.52273 7.72417 6.47307 8.93738 4.92015L11.5272 1.6052C11.7674 1.29772 12.2326 1.29772 12.4728 1.6052L15.0626 4.92015C16.2758 6.47307 16.6491 8.52273 16.0614 10.4037Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path><path d=\"M10 20C10 22 12 23 12 23C12 23 14 22 14 20\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path><path d=\"M8.5 12.5C5 15 7 19 7 19L10 17\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path><path d=\"M15.9312 12.5C19.4312 15 17.4312 19 17.4312 19L14.4312 17\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path><path d=\"M12 11C10.8954 11 10 10.1046 10 9C10 7.89543 10.8954 7 12 7C13.1046 7 14 7.89543 14 9C14 10.1046 13.1046 11 12 11Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path>"},"icon:open-book":{"body":"<path d=\"M12 21V7C12 5.89543 12.8954 5 14 5H21.4C21.7314 5 22 5.26863 22 5.6V18.7143\" stroke=\"currentColor\" stroke-linecap=\"round\"></path><path d=\"M12 21V7C12 5.89543 11.1046 5 10 5H2.6C2.26863 5 2 5.26863 2 5.6V18.7143\" stroke=\"currentColor\" stroke-linecap=\"round\"></path><path d=\"M14 19L22 19\" stroke=\"currentColor\" stroke-linecap=\"round\"></path><path d=\"M10 19L2 19\" stroke=\"currentColor\" stroke-linecap=\"round\"></path><path d=\"M12 21C12 19.8954 12.8954 19 14 19\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path><path d=\"M12 21C12 19.8954 11.1046 19 10 19\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path>"},"icon:network":{"body":"<rect x=\"3\" y=\"2\" width=\"7\" height=\"5\" rx=\"0.6\" stroke=\"currentColor\" stroke-width=\"1.5\"></rect><rect x=\"8.5\" y=\"17\" width=\"7\" height=\"5\" rx=\"0.6\" stroke=\"currentColor\" stroke-width=\"1.5\"></rect><rect x=\"14\" y=\"2\" width=\"7\" height=\"5\" rx=\"0.6\" stroke=\"currentColor\" stroke-width=\"1.5\"></rect><path d=\"M6.5 7V10.5C6.5 11.6046 7.39543 12.5 8.5 12.5H15.5C16.6046 12.5 17.5 11.6046 17.5 10.5V7\" stroke=\"currentColor\"></path><path d=\"M12 12.5V17\" stroke=\"currentColor\"></path>"},"icon:help-circle":{"body":"<path d=\"M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path><path d=\"M9 9C9 5.49997 14.5 5.5 14.5 9C14.5 11.5 12 10.9999 12 13.9999\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path><path d=\"M12 18.01L12.01 17.9989\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path>"},"icon:credit-card":{"body":"<path d=\"M22 9V17C22 18.1046 21.1046 19 20 19H4C2.89543 19 2 18.1046 2 17V7C2 5.89543 2.89543 5 4 5H20C21.1046 5 22 5.89543 22 7V9ZM22 9H6\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path>"},"icon:tools":{"body":"<path d=\"M10.0503 10.6066L2.97923 17.6777C2.19818 18.4587 2.19818 19.7251 2.97923 20.5061V20.5061C3.76027 21.2872 5.0266 21.2872 5.80765 20.5061L12.8787 13.4351\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path><path d=\"M17.1927 13.7994L21.071 17.6777C21.8521 18.4587 21.8521 19.7251 21.071 20.5061V20.5061C20.29 21.2872 19.0236 21.2872 18.2426 20.5061L12.0341 14.2977\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path><path d=\"M6.73267 5.90381L4.61135 6.61092L2.49003 3.07539L3.90424 1.66117L7.43978 3.78249L6.73267 5.90381ZM6.73267 5.90381L9.5629 8.73404\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path><path d=\"M10.0503 10.6066C9.2065 8.45359 9.37147 5.62861 11.111 3.8891C12.8505 2.14958 16.0607 1.76778 17.8285 2.82844L14.7878 5.86911L14.5052 8.98015L17.6162 8.69754L20.6569 5.65686C21.7176 7.42463 21.3358 10.6349 19.5963 12.3744C17.8567 14.1139 15.0318 14.2789 12.8788 13.435\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path>"},"icon:chat-bubble":{"body":"<path d=\"M17 12.5C17.2761 12.5 17.5 12.2761 17.5 12C17.5 11.7239 17.2761 11.5 17 11.5C16.7239 11.5 16.5 11.7239 16.5 12C16.5 12.2761 16.7239 12.5 17 12.5Z\" fill=\"currentColor\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path><path d=\"M12 12.5C12.2761 12.5 12.5 12.2761 12.5 12C12.5 11.7239 12.2761 11.5 12 11.5C11.7239 11.5 11.5 11.7239 11.5 12C11.5 12.2761 11.7239 12.5 12 12.5Z\" fill=\"currentColor\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path><path d=\"M7 12.5C7.27614 12.5 7.5 12.2761 7.5 12C7.5 11.7239 7.27614 11.5 7 11.5C6.72386 11.5 6.5 11.7239 6.5 12C6.5 12.2761 6.72386 12.5 7 12.5Z\" fill=\"currentColor\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path><path d=\"M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 13.8214 2.48697 15.5291 3.33782 17L2.5 21.5L7 20.6622C8.47087 21.513 10.1786 22 12 22Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path>"},"icon:compass":{"body":"<path d=\"M10.5857 10.5857L16.9496 7.0502L13.4141 13.4142L7.05012 16.9497L10.5857 10.5857Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path><path d=\"M12 22C17.5228 22 22 17.5228 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path>"},"icon:home-simple":{"body":"<path d=\"M17 21H7C4.79086 21 3 19.2091 3 17V10.7076C3 9.30887 3.73061 8.01175 4.92679 7.28679L9.92679 4.25649C11.2011 3.48421 12.7989 3.48421 14.0732 4.25649L19.0732 7.28679C20.2694 8.01175 21 9.30887 21 10.7076V17C21 19.2091 19.2091 21 17 21Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path><path d=\"M9 17H15\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path>"},"icon:group":{"body":"<path d=\"M1 20V19C1 15.134 4.13401 12 8 12V12C11.866 12 15 15.134 15 19V20\" stroke=\"currentColor\" stroke-linecap=\"round\"></path><path d=\"M13 14V14C13 11.2386 15.2386 9 18 9V9C20.7614 9 23 11.2386 23 14V14.5\" stroke=\"currentColor\" stroke-linecap=\"round\"></path><path d=\"M8 12C10.2091 12 12 10.2091 12 8C12 5.79086 10.2091 4 8 4C5.79086 4 4 5.79086 4 8C4 10.2091 5.79086 12 8 12Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path><path d=\"M18 9C19.6569 9 21 7.65685 21 6C21 4.34315 19.6569 3 18 3C16.3431 3 15 4.34315 15 6C15 7.65685 16.3431 9 18 9Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path>"},"icon:mail":{"body":"<path d=\"M7 9L12 12.5L17 9\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path><path d=\"M2 17V7C2 5.89543 2.89543 5 4 5H20C21.1046 5 22 5.89543 22 7V17C22 18.1046 21.1046 19 20 19H4C2.89543 19 2 18.1046 2 17Z\" stroke=\"currentColor\"></path>"},"icon:arrow-right":{"body":"<path d=\"M3 12L21 12M21 12L12.5 3.5M21 12L12.5 20.5\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"></path>"}},"pathPrefixes":{"en-US":""}},"nav":{"en-US":{"pages":[],"sections":[{"id":"dsec_iihmde5tw5cnzenr","slug":"getting-started","title":"Getting started","icon":"rocket","path":"/getting-started","items":[{"type":"page","pageId":"dpage_isrolpkrismr21ah","title":"Get to know Relaypoint","path":"/getting-started/get-to-know-relaypoint","kind":"article"},{"type":"page","pageId":"dpage_ympeby3059pjn7ik","title":"Create your workspace","path":"/getting-started/create-your-workspace","kind":"article"},{"type":"page","pageId":"dpage_xnmfifex5ogkv6ff","title":"Invite your teammates","path":"/getting-started/invite-your-teammates","kind":"article"},{"type":"page","pageId":"dpage_asktcicsrl3msdjp","title":"Connect your first channel","path":"/getting-started/connect-your-first-channel","kind":"article"}]},{"id":"dsec_4vxwrpft5akxwncp","slug":"guides","title":"Guides","icon":"open-book","path":"/guides","items":[{"type":"page","pageId":"dpage_nlxvdpibpypgkzzs","title":"Assign and route conversations","path":"/guides/assign-and-route-conversations","kind":"article"},{"type":"page","pageId":"dpage_ch1e0our5ujytvjz","title":"Automate routine work with rules","path":"/guides/automate-routine-work-with-rules","kind":"article"},{"type":"page","pageId":"dpage_ziwzzxh5z77hwakk","title":"Write saved replies","path":"/guides/write-saved-replies","kind":"article"},{"type":"page","pageId":"dpage_znsjkrwyb0oefoob","title":"Track your team's performance with reports","path":"/guides/track-your-teams-performance-with-reports","kind":"article"}]},{"id":"dsec_az9e5fjk9tfgbsxy","slug":"integrations-api","title":"Integrations & API","icon":"network","path":"/integrations-api","items":[{"type":"page","pageId":"dpage_rm1uzq1jyuv5q8pk","title":"Authenticate with the REST API","path":"/integrations-api/authenticate-with-the-rest-api","kind":"article"},{"type":"page","pageId":"dpage_l95iuqrprqq6hwdv","title":"Receive events with webhooks","path":"/integrations-api/receive-events-with-webhooks","kind":"article"},{"type":"page","pageId":"dpage_rivgmhozkynnqtw6","title":"Connect your tools with integrations","path":"/integrations-api/connect-your-tools-with-integrations","kind":"article"},{"type":"page","pageId":"dpage_clkvppqai5g2t1ow","title":"Customise the chat widget","path":"/integrations-api/customise-the-chat-widget","kind":"article"}]},{"id":"dsec_uudhqlz20icneyyk","slug":"troubleshooting-faq","title":"Troubleshooting & FAQ","icon":"help-circle","path":"/troubleshooting-faq","items":[{"type":"page","pageId":"dpage_w8dul11c5inj1yxk","title":"Find answers to common questions","path":"/troubleshooting-faq/find-answers-to-common-questions","kind":"article"},{"type":"page","pageId":"dpage_lhlabkviycl1rxtd","title":"Fix emails that don't reach the inbox","path":"/troubleshooting-faq/fix-emails-that-dont-reach-the-inbox","kind":"article"},{"type":"page","pageId":"dpage_yppcsjucxlmzvfrv","title":"Fix webhook delivery errors","path":"/troubleshooting-faq/fix-webhook-delivery-errors","kind":"article"},{"type":"page","pageId":"dpage_ur6gnb5nqg9dhgqf","title":"Regain access when you lose your two-factor device","path":"/troubleshooting-faq/regain-access-when-you-lose-your-two-factor-device","kind":"article"}]},{"id":"dsec_rbvxvcniyeqhjh6w","slug":"account-billing","title":"Account & billing","icon":"credit-card","path":"/account-billing","items":[{"type":"page","pageId":"dpage_6reiihld2hyznnz5","title":"Choose a plan","path":"/account-billing/choose-a-plan","kind":"article"},{"type":"page","pageId":"dpage_yhxhfjvrxvx0kbbi","title":"Update payment details and download invoices","path":"/account-billing/update-payment-details-and-download-invoices","kind":"article"},{"type":"page","pageId":"dpage_aooqtrky2kdayvez","title":"Set up single sign-on (SSO)","path":"/account-billing/set-up-single-sign-on-sso","kind":"article"},{"type":"page","pageId":"dpage_nz9jchfdok1y9eyk","title":"Delete your workspace","path":"/account-billing/delete-your-workspace","kind":"article"}]}]}},"pages":{"dpage_isrolpkrismr21ah":{"id":"dpage_isrolpkrismr21ah","kind":"article","sectionId":"dsec_iihmde5tw5cnzenr","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/getting-started/get-to-know-relaypoint","title":"Get to know Relaypoint","navTitle":"Get to know Relaypoint","description":"","seoTitle":"Get to know Relaypoint","excerpt":"Relaypoint is a shared inbox for support teams. Email, live chat and API messages arrive in one place, where your team can assign, reply and resolve them together, without forwarding threads or…","updatedAt":"2026-11-01T15:09:55Z","minutes":1,"fallbackFrom":null}}},"dpage_nlxvdpibpypgkzzs":{"id":"dpage_nlxvdpibpypgkzzs","kind":"article","sectionId":"dsec_4vxwrpft5akxwncp","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/guides/assign-and-route-conversations","title":"Assign and route conversations","navTitle":"Assign and route conversations","description":"","seoTitle":"Assign and route conversations","excerpt":"Every conversation should have exactly one owner. Assigning conversations makes it clear who replies next, and stops two people answering the same customer.","updatedAt":"2026-11-01T15:10:06Z","minutes":1,"fallbackFrom":null}}},"dpage_rm1uzq1jyuv5q8pk":{"id":"dpage_rm1uzq1jyuv5q8pk","kind":"article","sectionId":"dsec_az9e5fjk9tfgbsxy","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/integrations-api/authenticate-with-the-rest-api","title":"Authenticate with the REST API","navTitle":"Authenticate with the REST API","description":"","seoTitle":"Authenticate with the REST API","excerpt":"The Relaypoint REST API lets your own systems create conversations, read customers and manage your workspace. Every request is authenticated with an API key sent as a Bearer token over HTTPS.","updatedAt":"2026-11-01T15:10:23Z","minutes":1,"fallbackFrom":null}}},"dpage_6reiihld2hyznnz5":{"id":"dpage_6reiihld2hyznnz5","kind":"article","sectionId":"dsec_rbvxvcniyeqhjh6w","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/account-billing/choose-a-plan","title":"Choose a plan","navTitle":"Choose a plan","description":"","seoTitle":"Choose a plan","excerpt":"Relaypoint has three plans. Every plan includes unlimited conversations and customers; you pay per agent seat.","updatedAt":"2026-11-01T15:21:19Z","minutes":1,"fallbackFrom":null}}},"dpage_w8dul11c5inj1yxk":{"id":"dpage_w8dul11c5inj1yxk","kind":"article","sectionId":"dsec_uudhqlz20icneyyk","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/troubleshooting-faq/find-answers-to-common-questions","title":"Find answers to common questions","navTitle":"Find answers to common questions","description":"","seoTitle":"Find answers to common questions","excerpt":"Quick answers to the questions we hear most. Can't find yours? Search the docs or contact us.","updatedAt":"2026-11-01T15:21:21Z","minutes":1,"fallbackFrom":null}}},"dpage_trwzlhpmbn5qjjn8":{"id":"dpage_trwzlhpmbn5qjjn8","kind":"site","sectionId":null,"groupId":null,"hidden":true,"showFeedback":false,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/contact","title":"Contact us","navTitle":"Contact us","description":"","seoTitle":"Contact us","excerpt":"Questions about Relaypoint, your account or the API? Send us a message and a real person on our support team will reply, usually within one business day.","updatedAt":"2026-11-01T15:22:16Z","minutes":1,"fallbackFrom":null}},"site":{"role":"contact","layout":"page","parentId":null,"settings":{"inSearch":true,"inAssistant":true,"inLlms":true,"showUpdated":false},"template":"contact"}},"dpage_ympeby3059pjn7ik":{"id":"dpage_ympeby3059pjn7ik","kind":"article","sectionId":"dsec_iihmde5tw5cnzenr","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/getting-started/create-your-workspace","title":"Create your workspace","navTitle":"Create your workspace","description":"","seoTitle":"Create your workspace","excerpt":"A workspace is your team's home in Relaypoint. You create it once, when you sign up, and everything else (inboxes, people, rules) lives inside it.","updatedAt":"2026-11-01T15:10:04Z","minutes":1,"fallbackFrom":null}}},"dpage_ch1e0our5ujytvjz":{"id":"dpage_ch1e0our5ujytvjz","kind":"article","sectionId":"dsec_4vxwrpft5akxwncp","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/guides/automate-routine-work-with-rules","title":"Automate routine work with rules","navTitle":"Automate routine work with rules","description":"","seoTitle":"Automate routine work with rules","excerpt":"Automations do the repetitive parts of support for you: they route, tag, assign and reply the moment a conversation matches your conditions.","updatedAt":"2026-11-01T15:47:07Z","minutes":4,"fallbackFrom":null}}},"dpage_l95iuqrprqq6hwdv":{"id":"dpage_l95iuqrprqq6hwdv","kind":"article","sectionId":"dsec_az9e5fjk9tfgbsxy","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/integrations-api/receive-events-with-webhooks","title":"Receive events with webhooks","navTitle":"Receive events with webhooks","description":"","seoTitle":"Receive events with webhooks","excerpt":"Webhooks tell your systems the moment something happens in Relaypoint, so you don't need to poll the API. Relaypoint sends an HTTPS POST with a JSON body to the URL you choose.","updatedAt":"2026-11-01T15:10:24Z","minutes":1,"fallbackFrom":null}}},"dpage_yhxhfjvrxvx0kbbi":{"id":"dpage_yhxhfjvrxvx0kbbi","kind":"article","sectionId":"dsec_rbvxvcniyeqhjh6w","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/account-billing/update-payment-details-and-download-invoices","title":"Update payment details and download invoices","navTitle":"Update payment details and download invoices","description":"","seoTitle":"Update payment details and download invoices","excerpt":"Only the workspace Owner and people with the Billing permission can see this page.","updatedAt":"2026-11-01T15:21:19Z","minutes":1,"fallbackFrom":null}}},"dpage_lhlabkviycl1rxtd":{"id":"dpage_lhlabkviycl1rxtd","kind":"article","sectionId":"dsec_uudhqlz20icneyyk","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/troubleshooting-faq/fix-emails-that-dont-reach-the-inbox","title":"Fix emails that don't reach the inbox","navTitle":"Fix emails that don't reach the inbox","description":"","seoTitle":"Fix emails that don't reach the inbox","excerpt":"If customers say they emailed you but nothing shows up in Relaypoint, work through these checks in order. Most problems are solved by the first two.","updatedAt":"2026-11-01T15:21:22Z","minutes":1,"fallbackFrom":null}}},"dpage_ucqv9csnltliewyj":{"id":"dpage_ucqv9csnltliewyj","kind":"site","sectionId":null,"groupId":null,"hidden":true,"showFeedback":false,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/start-here","title":"Start here","navTitle":"Start here","description":"","seoTitle":"Start here","excerpt":"","updatedAt":"2026-11-01T15:22:26Z","minutes":1,"fallbackFrom":null}},"site":{"role":null,"layout":"landing","parentId":null,"settings":{"inSearch":true,"inAssistant":true,"inLlms":true,"showUpdated":false},"template":"getting-started"}},"dpage_xnmfifex5ogkv6ff":{"id":"dpage_xnmfifex5ogkv6ff","kind":"article","sectionId":"dsec_iihmde5tw5cnzenr","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/getting-started/invite-your-teammates","title":"Invite your teammates","navTitle":"Invite your teammates","description":"","seoTitle":"Invite your teammates","excerpt":"Support is a team sport. Invite the people who'll answer conversations, and give each of them the role they need.","updatedAt":"2026-11-01T15:10:04Z","minutes":1,"fallbackFrom":null}}},"dpage_ziwzzxh5z77hwakk":{"id":"dpage_ziwzzxh5z77hwakk","kind":"article","sectionId":"dsec_4vxwrpft5akxwncp","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/guides/write-saved-replies","title":"Write saved replies","navTitle":"Write saved replies","description":"","seoTitle":"Write saved replies","excerpt":"Saved replies are reusable answers to the questions you get every day. Write one once, then insert it in two keystrokes.","updatedAt":"2026-11-01T15:10:07Z","minutes":1,"fallbackFrom":null}}},"dpage_rivgmhozkynnqtw6":{"id":"dpage_rivgmhozkynnqtw6","kind":"article","sectionId":"dsec_az9e5fjk9tfgbsxy","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/integrations-api/connect-your-tools-with-integrations","title":"Connect your tools with integrations","navTitle":"Connect your tools with integrations","description":"","seoTitle":"Connect your tools with integrations","excerpt":"Integrations connect Relaypoint to the tools your team already uses, without writing code. Find them under Settings › Integrations.","updatedAt":"2026-11-01T15:21:02Z","minutes":1,"fallbackFrom":null}}},"dpage_aooqtrky2kdayvez":{"id":"dpage_aooqtrky2kdayvez","kind":"article","sectionId":"dsec_rbvxvcniyeqhjh6w","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/account-billing/set-up-single-sign-on-sso","title":"Set up single sign-on (SSO)","navTitle":"Set up single sign-on (SSO)","description":"","seoTitle":"Set up single sign-on (SSO)","excerpt":"On the Business plan, your team can sign in to Relaypoint with your company's identity provider over SAML 2.0.","updatedAt":"2026-11-01T15:21:20Z","minutes":1,"fallbackFrom":null}}},"dpage_yppcsjucxlmzvfrv":{"id":"dpage_yppcsjucxlmzvfrv","kind":"article","sectionId":"dsec_uudhqlz20icneyyk","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/troubleshooting-faq/fix-webhook-delivery-errors","title":"Fix webhook delivery errors","navTitle":"Fix webhook delivery errors","description":"","seoTitle":"Fix webhook delivery errors","excerpt":"Every delivery attempt is logged under Settings › Integrations › Webhooks › Deliveries, with the status code your endpoint returned. Find the code below.","updatedAt":"2026-11-01T15:21:22Z","minutes":1,"fallbackFrom":null}}},"dpage_prdie9dhvgbowhlv":{"id":"dpage_prdie9dhvgbowhlv","kind":"site","sectionId":null,"groupId":null,"hidden":true,"showFeedback":false,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/about","title":"About Relaypoint","navTitle":"About Relaypoint","description":"","seoTitle":"About Relaypoint","excerpt":"","updatedAt":"2026-11-01T15:22:29Z","minutes":1,"fallbackFrom":null}},"site":{"role":null,"layout":"landing","parentId":null,"settings":{"inSearch":true,"inAssistant":true,"inLlms":true,"showUpdated":false},"template":"landing"}},"dpage_asktcicsrl3msdjp":{"id":"dpage_asktcicsrl3msdjp","kind":"article","sectionId":"dsec_iihmde5tw5cnzenr","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/getting-started/connect-your-first-channel","title":"Connect your first channel","navTitle":"Connect your first channel","description":"","seoTitle":"Connect your first channel","excerpt":"Customers reach you through channels. Connect at least one so conversations start arriving in your inbox. You can add more at any time.","updatedAt":"2026-11-01T15:10:05Z","minutes":1,"fallbackFrom":null}}},"dpage_znsjkrwyb0oefoob":{"id":"dpage_znsjkrwyb0oefoob","kind":"article","sectionId":"dsec_4vxwrpft5akxwncp","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/guides/track-your-teams-performance-with-reports","title":"Track your team's performance with reports","navTitle":"Track your team's performance with reports","description":"","seoTitle":"Track your team's performance with reports","excerpt":"Reports show how quickly your team replies, how much you handle and how happy customers are. Open them from Reports in the sidebar.","updatedAt":"2026-11-01T15:10:07Z","minutes":1,"fallbackFrom":null}}},"dpage_clkvppqai5g2t1ow":{"id":"dpage_clkvppqai5g2t1ow","kind":"article","sectionId":"dsec_az9e5fjk9tfgbsxy","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/integrations-api/customise-the-chat-widget","title":"Customise the chat widget","navTitle":"Customise the chat widget","description":"","seoTitle":"Customise the chat widget","excerpt":"The chat widget works out of the box, but you can change how it looks, when it appears and what it knows about the visitor.","updatedAt":"2026-11-01T15:21:18Z","minutes":1,"fallbackFrom":null}}},"dpage_nz9jchfdok1y9eyk":{"id":"dpage_nz9jchfdok1y9eyk","kind":"article","sectionId":"dsec_rbvxvcniyeqhjh6w","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/account-billing/delete-your-workspace","title":"Delete your workspace","navTitle":"Delete your workspace","description":"","seoTitle":"Delete your workspace","excerpt":"Deleting a workspace removes all of its conversations, customers, rules and settings. Only the Owner can do it.","updatedAt":"2026-11-01T15:47:07Z","minutes":1,"fallbackFrom":null}}},"dpage_ur6gnb5nqg9dhgqf":{"id":"dpage_ur6gnb5nqg9dhgqf","kind":"article","sectionId":"dsec_uudhqlz20icneyyk","groupId":null,"hidden":false,"showFeedback":true,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/troubleshooting-faq/regain-access-when-you-lose-your-two-factor-device","title":"Regain access when you lose your two-factor device","navTitle":"Regain access when you lose your two-factor device","description":"","seoTitle":"Regain access when you lose your two-factor device","excerpt":"Lost your phone, or got a new one without moving your authenticator app? You can still get back in.","updatedAt":"2026-11-01T15:21:23Z","minutes":1,"fallbackFrom":null}}},"dpage_yapxftkx5az3jev7":{"id":"dpage_yapxftkx5az3jev7","kind":"site","sectionId":null,"groupId":null,"hidden":true,"showFeedback":false,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/privacy","title":"Privacy policy","navTitle":"Privacy policy","description":"","seoTitle":"Privacy policy","excerpt":"Last updated: November 1, 2026","updatedAt":"2026-11-01T15:22:32Z","minutes":1,"fallbackFrom":null}},"site":{"role":null,"layout":"page","parentId":null,"settings":{"inSearch":true,"inAssistant":true,"inLlms":true,"showUpdated":false},"template":"legal-privacy"}},"dpage_jjbrnzjor83vvgij":{"id":"dpage_jjbrnzjor83vvgij","kind":"site","sectionId":null,"groupId":null,"hidden":true,"showFeedback":false,"url":null,"durationSec":null,"featuredOrder":null,"t":{"en-US":{"path":"/terms","title":"Terms of service","navTitle":"Terms of service","description":"","seoTitle":"Terms of service","excerpt":"Last updated: November 1, 2026","updatedAt":"2026-11-01T15:22:35Z","minutes":1,"fallbackFrom":null}},"site":{"role":null,"layout":"page","parentId":null,"settings":{"inSearch":true,"inAssistant":true,"inLlms":true,"showUpdated":false},"template":"legal-terms"}}},"changelog":{"en-US":[{"id":"dlog_k9wunzgopzxwwvot","slug":"webhook-retries-no-longer-send-duplicates","version":"","title":"Webhook retries no longer send duplicates","summary":"","categories":["fixed"],"releasedAt":"2026-11-01T09:00:00Z","cover":null,"contentLang":"en-US","fallback":false,"translations":["en-US"]},{"id":"dlog_tqtrwscyzqmkmfsj","slug":"faster-reports-with-15-minute-updates","version":"","title":"Faster reports with 15-minute updates","summary":"","categories":["improved"],"releasedAt":"2026-11-01T09:00:00Z","cover":null,"contentLang":"en-US","fallback":false,"translations":["en-US"]},{"id":"dlog_3tcxgyzp23ifoepx","slug":"run-automations-on-past-conversations","version":"","title":"Run automations on past conversations","summary":"","categories":["new"],"releasedAt":"2026-11-01T09:00:00Z","cover":null,"contentLang":"en-US","fallback":false,"translations":["en-US"]}]},"suggestions":{"en-US":[]},"popular":["dpage_ur6gnb5nqg9dhgqf","dpage_isrolpkrismr21ah","dpage_w8dul11c5inj1yxk","dpage_asktcicsrl3msdjp"]}