# Track your team's performance with reports

Reports show how quickly your team replies, how much you handle and how happy customers are. Open them from **Reports** in the sidebar.

![The Reports page for the last 14 days: 1,284 conversations, a 14 minute median first reply, 1,190 resolved and a CSAT of 4.7 out of 5, above a bar chart of conversations per day](https://demo-doc-site.clevera.help/media/720184e1c5152a358ca7d6a434dace9a9cf8d4596788ebaaca59fd00ab5b7115.png "Reports for the last 14 days")

## The four headline numbers

- **Conversations**: new conversations in the period, across all channels.
- **First reply (median)**: half of your conversations got a first reply faster than this.
- **Resolved**: conversations closed in the period, and their share of all conversations.
- **CSAT**: the average satisfaction rating, from 1 to 5.

:::info Business hours
Reply times count business hours only when you've set them under **Settings › Business hours**. Otherwise they count every minute.
:::

## Filter and export

Filter any report by inbox, team, agent, tag or channel. Select **Export** to download a CSV, or schedule a weekly email to your team leads.

```csv
date,conversations,first_reply_median_min,resolved,csat
2026-10-24,104,12,98,4.8
2026-10-25,99,15,93,4.6
2026-10-26,112,13,105,4.7
```

:::details Why does my number differ from yesterday's export?
Reports update every 15 minutes, and a conversation that reopens moves out of **Resolved** until it is closed again.
:::