# Demo Doc Site

> Guides, API reference and answers for the Relaypoint support inbox.


## Getting started

- [Get to know Relaypoint](https://demo-doc-site.clevera.help/getting-started/get-to-know-relaypoint.md): Relaypoint is a shared inbox for support teams. Email, live chat and API messages arrive in one place, where your team can assign, reply and resolve them together, without forwarding threads or…
- [Create your workspace](https://demo-doc-site.clevera.help/getting-started/create-your-workspace.md): A workspace is your team's home in Relaypoint. You create it once, when you sign up, and everything else (inboxes, people, rules) lives inside it.
- [Invite your teammates](https://demo-doc-site.clevera.help/getting-started/invite-your-teammates.md): Support is a team sport. Invite the people who'll answer conversations, and give each of them the role they need.
- [Connect your first channel](https://demo-doc-site.clevera.help/getting-started/connect-your-first-channel.md): Customers reach you through channels. Connect at least one so conversations start arriving in your inbox. You can add more at any time.

## Guides

- [Assign and route conversations](https://demo-doc-site.clevera.help/guides/assign-and-route-conversations.md): Every conversation should have exactly one owner. Assigning conversations makes it clear who replies next, and stops two people answering the same customer.
- [Automate routine work with rules](https://demo-doc-site.clevera.help/guides/automate-routine-work-with-rules.md): Automations do the repetitive parts of support for you: they route, tag, assign and reply the moment a conversation matches your conditions.
- [Write saved replies](https://demo-doc-site.clevera.help/guides/write-saved-replies.md): Saved replies are reusable answers to the questions you get every day. Write one once, then insert it in two keystrokes.
- [Track your team's performance with reports](https://demo-doc-site.clevera.help/guides/track-your-teams-performance-with-reports.md): Reports show how quickly your team replies, how much you handle and how happy customers are. Open them from Reports in the sidebar.

## Integrations & API

- [Authenticate with the REST API](https://demo-doc-site.clevera.help/integrations-api/authenticate-with-the-rest-api.md): The Relaypoint REST API lets your own systems create conversations, read customers and manage your workspace. Every request is authenticated with an API key sent as a Bearer token over HTTPS.
- [Receive events with webhooks](https://demo-doc-site.clevera.help/integrations-api/receive-events-with-webhooks.md): Webhooks tell your systems the moment something happens in Relaypoint, so you don't need to poll the API. Relaypoint sends an HTTPS POST with a JSON body to the URL you choose.
- [Connect your tools with integrations](https://demo-doc-site.clevera.help/integrations-api/connect-your-tools-with-integrations.md): Integrations connect Relaypoint to the tools your team already uses, without writing code. Find them under Settings › Integrations.
- [Customise the chat widget](https://demo-doc-site.clevera.help/integrations-api/customise-the-chat-widget.md): The chat widget works out of the box, but you can change how it looks, when it appears and what it knows about the visitor.

## Troubleshooting & FAQ

- [Find answers to common questions](https://demo-doc-site.clevera.help/troubleshooting-faq/find-answers-to-common-questions.md): Quick answers to the questions we hear most. Can't find yours? Search the docs or contact us.
- [Fix emails that don't reach the inbox](https://demo-doc-site.clevera.help/troubleshooting-faq/fix-emails-that-dont-reach-the-inbox.md): If customers say they emailed you but nothing shows up in Relaypoint, work through these checks in order. Most problems are solved by the first two.
- [Fix webhook delivery errors](https://demo-doc-site.clevera.help/troubleshooting-faq/fix-webhook-delivery-errors.md): Every delivery attempt is logged under Settings › Integrations › Webhooks › Deliveries, with the status code your endpoint returned. Find the code below.
- [Regain access when you lose your two-factor device](https://demo-doc-site.clevera.help/troubleshooting-faq/regain-access-when-you-lose-your-two-factor-device.md): Lost your phone, or got a new one without moving your authenticator app? You can still get back in.

## Account & billing

- [Choose a plan](https://demo-doc-site.clevera.help/account-billing/choose-a-plan.md): Relaypoint has three plans. Every plan includes unlimited conversations and customers; you pay per agent seat.
- [Update payment details and download invoices](https://demo-doc-site.clevera.help/account-billing/update-payment-details-and-download-invoices.md): Only the workspace Owner and people with the Billing permission can see this page.
- [Set up single sign-on (SSO)](https://demo-doc-site.clevera.help/account-billing/set-up-single-sign-on-sso.md): On the Business plan, your team can sign in to Relaypoint with your company's identity provider over SAML 2.0.
- [Delete your workspace](https://demo-doc-site.clevera.help/account-billing/delete-your-workspace.md): Deleting a workspace removes all of its conversations, customers, rules and settings. Only the Owner can do it.

## Pages

- [Contact us](https://demo-doc-site.clevera.help/contact.md): Questions about Relaypoint, your account or the API? Send us a message and a real person on our support team will reply, usually within one business day.
- [Start here](https://demo-doc-site.clevera.help/start-here.md)
- [About Relaypoint](https://demo-doc-site.clevera.help/about.md)
- [Privacy policy](https://demo-doc-site.clevera.help/privacy.md): Last updated: November 1, 2026
- [Terms of service](https://demo-doc-site.clevera.help/terms.md): Last updated: November 1, 2026