# Find answers to common questions

Quick answers to the questions we hear most. Can't find yours? [Search the docs](docs:search?q=help) or [contact us](docs:contact).

## Getting started

:::faq
### Is there a free trial?

Yes. Every new workspace gets 14 days of the **Team** plan for free, with no card required. After that you can stay on Starter for free.

### Can I import conversations from another tool?

Yes. Go to **Settings › Import** and upload a CSV or JSON export. Imports of up to 100,000 conversations finish within an hour.

### Which languages does the inbox support?

The app is available in English, German and Spanish. Customers can write to you in any language.
:::

## Data and security

:::faq
### Where is my data stored?

In the EU (Frankfurt) by default. Business workspaces can choose US hosting when they sign up.

### Do you train AI models on my conversations?

No. Your conversations are never used to train models, ours or anyone else's.

### Can I get a copy of all my data?

Yes. Owners can request a full export under **Settings › General › Export workspace**. You get a download link by email within 24 hours.
:::

## Billing

:::faq
### Do you offer discounts for nonprofits?

Yes: 50% off Team and Business for registered nonprofits. Contact us with proof of status.

### What happens if I go over my seat limit?

You can't invite more people until you upgrade or remove a seat. Conversations keep flowing either way.
:::