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Run automations on past conversations

You can now test a rule against conversations you already have. Choose Run on past conversations, pick a date range, and see which conversations would have matched before anything changes.

The automation builder with a rule that routes billing questions to the Finance team
  • Preview matches without changing anything
  • Apply to up to 10,000 conversations per run
  • Every run is listed under Automations › Activity

Read more in Automate routine work with rules.