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Track your team's performance with reports

Updated 1 min read
On this page/ The four headline numbers

Reports show how quickly your team replies, how much you handle and how happy customers are. Open them from Reports in the sidebar.

The Reports page for the last 14 days: 1,284 conversations, a 14 minute median first reply, 1,190 resolved and a CSAT of 4.7 out of 5, above a bar chart of conversations per day
Reports for the last 14 days

The four headline numbers

  • Conversations: new conversations in the period, across all channels.
  • First reply (median): half of your conversations got a first reply faster than this.
  • Resolved: conversations closed in the period, and their share of all conversations.
  • CSAT: the average satisfaction rating, from 1 to 5.

Filter and export

Filter any report by inbox, team, agent, tag or channel. Select Export to download a CSV, or schedule a weekly email to your team leads.

date,conversations,first_reply_median_min,resolved,csat
2026-10-24,104,12,98,4.8
2026-10-25,99,15,93,4.6
2026-10-26,112,13,105,4.7
Why does my number differ from yesterday's export?

Reports update every 15 minutes, and a conversation that reopens moves out of Resolved until it is closed again.

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