Connect your first channel
Updated 1 min read
Customers reach you through channels. Connect at least one so conversations start arriving in your inbox. You can add more at any time.
Forward your support address to the private address shown under Settings › Channels › Email, for example acme-support@in.relaypoint.example.
Replies go out from your own address, so customers never see Relaypoint.
Paste the widget snippet before the closing </body> tag of your site:
<script src="https://widget.relaypoint.example/v1.js"
data-workspace="acme-support" async></script>The widget picks up your brand colour automatically.
Create conversations from your own app with one request:
curl https://api.relaypoint.example/v1/conversations \
-H "Authorization: Bearer $RELAYPOINT_KEY" \
-d customer_email=alex@example.com \
-d subject="Order #1042 hasn't arrived"See Integrations & API for the full reference.
Not arriving?
Check that forwarding is confirmed with your email provider, and that the message isn't in your provider's spam folder. More fixes are in Troubleshooting & FAQ.
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