Guides
4 articles
Assign and route conversationsEvery conversation should have exactly one owner. Assigning conversations makes it clear who replies next, and stops two people answering the same customer.1 min readAutomate routine work with rulesAutomations do the repetitive parts of support for you: they route, tag, assign and reply the moment a conversation matches your conditions.4 min readWrite saved repliesSaved replies are reusable answers to the questions you get every day. Write one once, then insert it in two keystrokes.1 min readTrack your team's performance with reportsReports show how quickly your team replies, how much you handle and how happy customers are. Open them from Reports in the sidebar.1 min read