Get to know Relaypoint
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On this page/ What you can do with Relaypoint
Relaypoint is a shared inbox for support teams. Email, live chat and API messages arrive in one place, where your team can assign, reply and resolve them together, without forwarding threads or stepping on each other's replies.
What you can do with Relaypoint
- Answer every channel in one inbox: email, the chat widget and the API.
- Route work automatically with rules that assign, tag and reply.
- See how you're doing with reports on reply times, volume and satisfaction.
- Build on top of it with a REST API and signed webhooks.
Key terms
| Term | Meaning |
|---|---|
| Workspace | Your company's account. It holds inboxes, people and settings. |
| Inbox | A stream of conversations, usually one per support address or product. |
| Conversation | One thread with one customer, across any channel. |
| Agent | A teammate who answers conversations. Each agent uses one seat. |
Where to start
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